A customer-focused technical visionary with a verifiable record of accomplishment within global support and service organizations. Solid ability to align efforts of geographically dispersed technical, service, and support teams to deliver on ambitious service-level agreements (SLAs). Big-picture perspective, coupled with expansive technical knowledge, leveraged to direct complex projects / initiatives from inception to completion. Highly regarded for diplomacy, tact, and infectious enthusiasm. Motivational leader and mentor; dedicated to long-term development of each team member.